QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. 

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.


To strengthen our UK team at QSC, we are looking for a full-time:

Customer Care Specialist (m/w/d)

In this role, you will work for the QSC EMEA sales operations team. You will aim at serving our customers across Northern and

Eastern Europe, and ensuring successful coordination and execution of the regional QSC business. You will also  champion and deliver efficient customer care processes. (order entry, RMA’s etc) Additionally, you will collaborate with the customer care manager on developing and delivering strategic account management processes to maximise customer value. 

 Your Role

• Support, manage and exceed the expectations of QSC customers in Northern Europe.
• Create and update records and databases with personnel, financial and other data.
• Process incoming orders, provide order confirmations and deliver regular communications to our UK and European customers.

• Manage, organise, and update data using Salesforce CRM, Oracle and other database applications in conjunction with the sales and support teams

• Provide project specific quotations to customers in the UK and Europe.
• Communicate and provide information by relevant methods internally and externally to assist and enable organisational operations and effective service to connecting groups.

• Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures.

• Research and investigate information to enable strategic decision-making by others.
• Arrange and participate in meetings, conferences, and project team activities.
• Management of local inventories and stock control systems

Your Profile

• Education to A Level/ GNVQ or qualification in office administration/ relevant field is preferred
• Proven experience in customer services, or any other relevant role
• Excellent interpersonal skills with the ability to form strong working relationships quickly
• A passion for data analysis and trend identification
• Well-organised, to manage conflicting priorities 
• Natural intellect with a prominent level of emotional intelligence
• Highly motivated and results oriented - driven to succeed
• Confident with excellent influencing skills
• Professionally presented with natural gravitas
• Excellent communication skills (both verbal and written)
• Fluent English language skills (both verbal and written)
  
  

We Offer

• A diverse role in a highly successful international company
• An engaged and culturally diverse environment driven by shared and strong values
• Long-term prospects, and career opportunities

Have we aroused your interest? Please apply online.

We look forward to receiving your application!