QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. 

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

This role is based out of Bengaluru, India

Infrastructure Management

• Deploy, configure, and maintain enterprise network and server infrastructure (Cisco, Opengear, Juniper, Checkpoint, HPE, Dell, NetApp, etc.)
• Administer Windows and Linux server environments (RHEL, Ubuntu)
• Manage enterprise storage platforms, including SAN/NAS (NetApp, QNAP, Synology)
• Support virtualization platforms (VMware vSphere, Hyper-V)
• Monitor system uptime, performance, and security across all environments

Cloud & Collaboration Tools

• Manage infrastructure across cloud platforms (Azure, AWS, Google Cloud)
• Support hybrid environments including Azure AD, Intune, and Office 365
• Administer Exchange (on-premises and cloud), SharePoint, and Mimecast
• Maintain collaboration platforms such as Microsoft Teams, Zoom, and Google Meet

User Management & Support

• Provision and manage users in Active Directory, Azure AD, Group Policy, and Intune
• Provide Tier 2/3 support for global end users and handle IT escalations
• Maintain detailed documentation of systems, configurations, and processes

Networking & Security

• Configure and manage routers, switches, firewalls, and wireless controllers (Cisco, Meraki, Netgear)
• Administer DNS, DHCP, VPN, IPsec, SD-WAN, and MPLS
• Maintain and monitor endpoint protection (CrowdStrike, Cisco, Microsoft Defender)
• Manage SSL certificates and PKI across enterprise systems
• Administer security appliances, intrusion detection systems, and email/web filtering tools

Project & Operations Support

• Lead or support IT infrastructure projects, including new office builds, migrations, upgrades, vendor management etc.
• Collaborate with global IT teams and vendors to implement solutions and resolve issues
• Assist with on-site infrastructure setup and low-voltage cabling as needed
• Participate in after-hours maintenance windows and on-call rotations

AV Support

• Support AV team to set up AV network, familiar with NetGear series AV switch is preferred
• Understand IGMP protocol, multicast and QoS configuration
• Good knowledge of Microsoft Teams Rooms device, MTR provisions and troubleshooting

• Strong expertise in enterprise networking (Cisco/Meraki), server hardware, and storage platforms
• Solid understanding of Windows Server, Linux (RHEL/Ubuntu), Active Directory, DNS/DHCP, and security protocols
• Experience with public cloud platforms (Azure, AWS, Google Cloud)
• Proficient in virtualization tools such as VMware vSphere and Hyper-V
• Familiar with email security and archiving tools like Mimecast
• Experience managing SSL certificates and implementing SSO/SAML integrations
• Relevant certifications (Microsoft, Cisco, VMware, NetApp, etc.) are preferred
• Familiar with Zendesk ticket system and management