The Applications Engineer role is designed to provide comprehensive technical support and training services across the Southeast Asia region. This position serves as a key technical resource for systems integrators, consultants, distributors, and end users, ensuring the effective deployment and operation of AV/IT solutions. The engineer is responsible for resolving hardware and software issues, supporting system design and commissioning, and delivering structured training programs aligned with Q-SYS and other specialist platforms.

Technical Support:

• Provide post-sales support for hardware and software issues across AV/IT platforms
• Assist with pre-sales system design, specification, and solution architecture
• Diagnose and troubleshoot complex system issues including programming, commissioning, and network configuration
• Escalate unresolved issues to internal teams and ensure timely resolution
• Maintain detailed documentation of technical issues, resolutions, and best practices
• Collaborate with internal departments to improve product performance and customer experience

Training & Enablement:

• Deliver technical training courses and product seminars to partners, consultants, and end users
• Support the development and localization of training content for Q-SYS and other specialist platforms
• Present confidently to small and medium-sized audiences, adapting content for technical and non-technical stakeholders

Customer Engagement & Market Insight:

• Build and maintain strong relationships with channel partners and end users across Southeast Asia
• Gather and relay customer feedback to inform product development and market strategy
• Represent the company professionally in meetings, industry events, and cross-functional collaborations

• Education to degree level or qualification in industry relevant field such as sound engineering
• Minimum 5 years’ experience in professional AV, IT infrastructure, or related industries
• Proven experience in technical support, systems engineering, or commissioning roles
• Strong understanding of audio, video, control systems, and networking fundamentals
• Experience with third-party control integration (e.g., Crestron, AMX) and scripting (e.g., LUA)
• Familiarity with AV design tools such as EASE 4.0 is a plus
• Commercial awareness and ability to support complex sales processes
• Fluent in English; proficiency in other Southeast Asian languages is desirable
• Exceptional problem-solving and analytical skills
• Detail-oriented with strong organizational capabilities
• Excellent verbal and written communication skills
• Confident presenter with natural gravitas
• Collaborative team player with the ability to work independently
• Professional demeanor and discretion in handling sensitive information

Certifications (preferred but not mandatory):

• AV industry certifications: CTS, CTS-I, CTS-D
• IT networking certifications: CCNA, CCDA
• Q-SYS Level 2, Quantum certification