QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. 

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Q-SYS South East Asia requires a technically skilled and customer oriented Applications & Training Manager serving our Southeast Asia business. The role leads both our sub-regional applications engineering team and technical training capabilities across our direct and in-direct markets in Southeast Asia.

Leading these technical functions, you will oversee the applications team to deliver high-quality post sales customer support and collaborate with go to market teams, distributors, integrators, consultants, and end-users. You will also serve as the regional representative of our award-winning Q-SYS training, developing and delivering engaging sessions and contributing to the ongoing success of our curriculum in partnership with our marketing, business and product teams.

This role blends technical leadership with training impact to support our business growth and customer success.

Applications Engineering & Support

• Design and implement, in collaboration with Corporate Market Services and local leadership, a high-impact support framework for key customers in Southeast Asia & Korea.
• Provide hands-on applications support, technical training, and troubleshooting, including programming, commissioning, and network configuration.
• Manage and mentor the Applications Engineering team to ensure high performance, accountability, and continuous development.
• Ensure timely and accurate documentation and case hygiene within the CRM system.
• Ensure the team meets the expected levels of service and delivers to the needs of the market

Training

• Deliver Q-SYS technical training in various formats (classroom sessions, roadshows, and webinars) for partners, consultants, and end-users.
• Coordinate and plan training sessions based on market demand and strategic priorities.
• Mark exam submissions and provide meaningful feedback to learners.
• Act as the regional face of Q-SYS training, promoting adoption and engagement.
• Gather feedback from classrooms and sales teams to enhance the training curriculum in alignment with global product and training teams.
• Work closely with sales teams to align content priorities with customer and partner needs.
  
• Liaise with internal departments to support business development and training alignment.
  

Industry Engagement

• Build and maintain strong relationships with partners and key support stakeholders.
• Participate in market research, competitor benchmarking, and customer feedback initiatives.
• Attend relevant industry trainings and events to maintain technical expertise and market awareness.
• Represent the company at regional trade shows and industry functions as needed.

Education: 

• Education to degree level or qualification in an industry relevant field is preferred.
• Comprehensive understanding of audio, video and networking technologies.

Experience:

• Strong experience with Audio, Video, and Control (AVC) systems is required

• Proven ability to deliver technical training related to AV/IT systems to diverse audiences

• Experience in proposing AV or IT infrastructure solutions is preferred

• Familiarity with technical diagnostic tools and applications relevant to AV/IT systems

• Q-SYS certification is an advantage

• Experience in developing training content in PowerPoint and video formats is desirable

• Experience with Salesforce CRM or equivalent platforms is a plus

• Management experience is an added advantage, though not required