QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.

By joining QSC, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.

To strengthen our team in Nieuwegein, the Netherlands, we are looking for a full-time:

Service Center Coordinator (m/f/d)

The Service Center Coordinator plays a crucial role in supporting the Services Team by managing and coordinating service repairs, spare parts, and ensuring efficient operations. This includes gathering requirements for finished goods and spare parts and managing product returns to vendors for repair. This role requires close collaboration with Service Technicians, Logistics, Service Planners and Customer Care and across regions to ensure smooth coordination of service inventory and repair activities. 

Responsibilities:

• Service Center coordination
• Perform system transactions, including the movement of spare parts, and serviceable and non-serviceable items.
• Manage the return-to-repair workflow for serviceable items and collaborate with the Corporate Service Parts Coordinator for the return-to-corporate workflow of non-serviceable items.
• Oversee the local spare parts room to ensure proper inventory management.
• Maintain accurate records of all equipment and parts received and distributed.
• Sign for shipments upon receipt and verify that the correct equipment has been delivered and thoroughly inspected for any damage or discrepancies upon receipt.
• Ship and box repaired products after repair completion and resolve shipment or delivery issues ensuring equipment is returned in a timely manner.
• Identify process and system gaps to improve operational efficiency.
• Perform other duties as assigned, as needed.
• Planning
• Collaborate with the Supply Master Planner/Scheduler to align planning strategies, establish target inventory levels, and manage excess or slow-moving inventory.
• Partner with the Supply Master Planner/Scheduler to resolve parts supply and availability issues related to open and planned Purchase Orders (POs) and work orders, ensuring timely communication of service parts availability to the Service Center, Service Partners and Customer Care teams.
• Customer Support
• Follow up with customers on the status of pending repairs and outstanding repair approval requests.
• Provide regular updates on parts status to the Service Center and Customer Care teams to manage repair lead times and spare parts backlogs.
• Support Service Center and Customer Care teams in addressing Return Merchandise Authorization (RMA) and service or spare parts inquiries, as well as incoming and outgoing customer calls, as needed.

Qualifications & Experience

• 3+ years of experience in customer service and/or material/inventory planning.
• Work experience in planning material in a service center environment.
• 2-3 years’ experience working with Oracle, Salesforce or similar platforms, such as SAP, is preferred.

Knowledge and Skills:

• Optimize work processes by identifying the most effective and efficient methods to enhance productivity and improve customer experience.
• Proficient in MS Office tools, including Word, Excel, and Outlook.
• Capable of multi-tasking and eager to learn new skills.
• Excellent communication skills with the ability to collaborate across regions and respect cultural differences.
• Ability to work independently while collaborating with other teams.
• Strong follow-up, follow-through, and customer service skills.
• Physically able to lift and move objects up to 50 lbs and stand for extended period.

We offer:

• A varied task in an internationally very successful company
• You can expect a committed and intercultural environment.
• An attractive salary package including company pension scheme and private supplementary insurance.
• Right from the start, you will receive a permanent employment contract and a long-term perspective

Have we aroused your interest? We would love to hear from you! Please send us your detailed application. We look forward to receiving your application and getting to know you better!