QSC '50 and Forward' – Founded five decades ago, QSC, LLC is now one of the world's leading companies in the design and manufacture of professional audio, video and control (AV&C) solutions, including the Q-SYS™ platform, power amplifiers, speakers and digital mixing consoles. Combining a wide range of state-of-the-art technologies under one roof, QSC delivers reliable, scalable and flexible solutions for fixed installations, mobile PA, production, enterprise-wide applications and cinema operators around the world.

We are headquartered in Costa Mesa, California and have regional offices in Egham (England), Sinsheim (Germany), Wattens (Austria), Nieuwegein (Netherlands), Dubai (UAE), among others. Our mission is to bring people together through immersive experiences and a more connected world. We value quality, commitment, innovation and care for our customers and the community. At QSC, fun and hard work go hand in hand.

To strengthen our team in our UK Office, we are looking for a full-time:

Junior Applications Engineer (m/w/d)

In this role, you will support and deliver the highest quality technical support to the UK systems integrators, consultants and end users also across Ireland, Nordics, Eastern and Southern Europe markets.

We are seeking a motivated and enthusiastic Applications Engineer to join our team. This entry-level position is ideal for recent graduates or individuals with a couple years of industry experience. You will receive comprehensive training and mentorship to develop your skills in supporting our sales team and customers with technical expertise on our products and solutions.

Your main responsabilities through this role will be:

• Provide Applications support and QSC Training content to the UK, Ireland, Nordics, Easter and Southern Europe market. 
• Ensure the highest level of customer experience whilst identifying solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including programming, commissioning and network configuration.
• Track and monitor system issues through to resolution, within agreed time limits.
• Properly escalate unresolved issues to appropriate internal teams (e.g. product managers).
• Provide prompt and accurate feedback to customers whilst ensuring all issues are logged and accordingly.
• Manage the follow up procedure to ensure systems are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals.
• Maintain and build an excellent relationship with customers and end users.
• In conjunction with the product development teams participate in market research, competitor and customer surveys.
• Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
• Attend industry training and develop relevant knowledge and skills to enhance performance.

Your Profile

• Bachelor's degree in engineering, Computer Science, or a related field, or Relevant industry experience (internships or co-op placements are acceptable).
• Qualifications in relevant fields are a plus (i.e. Q-SYS, Cisco, Dante, Programming Courses)
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Desire to learn and grow in a fast-paced environment.
• Basic understanding of audio, video, or networking technologies is a plus.
• Confident and engaging presentation skills.
• Excellent communication skills – with the ability to translate technical information for all types of audiences.
• Fluent English language skills (both verbal and written).

We Offer

• Comprehensive training and mentorship programs.
• Opportunities for career growth and development.
• Collaborative and inclusive work environment.
• Exposure to cutting-edge technologies and projects.
• A diverse role in a highly successful international company
• An engaged and culturally diverse environment driven by shared and strong values
• Long-term prospects, and career opportunities

Have we aroused your interest? Please apply online.

We look forward to receiving your application!