QSC '50 and Forward' – Founded five decades ago, QSC, LLC is now one of the world's leading companies in the design and manufacture of professional audio, video and control (AV&C) solutions, including the Q-SYS™ platform, power amplifiers, speakers and digital mixing consoles. Combining a wide range of state-of-the-art technologies under one roof, QSC delivers reliable, scalable and flexible solutions for fixed installations, mobile PA, production, enterprise-wide applications and cinema operators around the world.

We are headquartered in Costa Mesa, California and have regional offices in Egham (England), Sinsheim (Germany), Wattens (Austria), Nieuwegein (Netherlands), Dubai (UAE), among others. Our mission is to bring people together through immersive experiences and a more connected world. We value quality, commitment, innovation and care for our customers and the community. At QSC, fun and hard work go hand in hand.

To strengthen our team in our UK Office, we are looking for a full-time:

Customer Care Specialist (m/w/d)

In this role, you will work QSC EMEA sales operations team. You will aim at serving our customers across Northern and

Eastern Europe, and ensuring successful coordination and execution of the regional QSC business. But you will also  champion and deliver efficient customer care processes. (order entry, RMA’s etc) Additionally, you will collaborate with the customer care manager on developing and delivering strategic account management processes to maximise customer value. 

 Your Role

• Support, manage and exceed the expectations of QSC customers in Northern Europe.
• Create and update records and databases with personnel, financial and other data.
• Process incoming orders, provide order confirmations and deliver regular communications to our UK and European customers.

• Manage, organise, and update data using Salesforce CRM, Oracle and other database applications in conjunction with the sales and support teams

• Provide project specific quotations to customers in the UK and Europe.
• Communicate and provide information by relevant methods internally and externally to assist and enable organisational operations and effective service to connecting groups.

• Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures.

• Research and investigate information to enable strategic decision-making by others.
• Arrange and participate in meetings, conferences, and project team activities.
• Management of local inventories and stock control systems

Your Profile

• Education to A Level/ GNVQ or qualification in office administration/ relevant field is preferred
• Proven experience in customer services, or any other relevant role
• Excellent interpersonal skills with the ability to form strong working relationships quickly
• A passion for data analysis and trend identification
• Well-organised, to manage conflicting priorities 
• Natural intellect with a prominent level of emotional intelligence
• Highly motivated and results oriented - driven to succeed
• Confident with excellent influencing skills
• Professionally presented with natural gravitas
• Excellent communication skills (both verbal and written)
• Fluent English language skills (both verbal and written)
  
  

We Offer

• A diverse role in a highly successful international company
• An engaged and culturally diverse environment driven by shared and strong values
• Long-term prospects, and career opportunities