As a Business Solutions Manager, you will be the key link between the business and technical teams, ensuring that business needs are clearly understood, well documented, and translated into actionable plans. Your role will focus on driving excellence by encouraging thoughtful, deliberate problem-solving, and fostering creative solutions that bridge the gap between business objectives and technical implementation. With a focus on continuous improvement, you’ll ensure that processes run effectively, aligning with the business’s evolving goals. Your contribution will be crucial in guiding the team to successful outcomes, driving value, and optimizing the business process over time.

Base Pay Range: $105,000 -- $155,000
We will be accepting applications until a final candidate is identified.
 
The above reflects the pay range that QSC reasonably expects to pay for this role. This pay range also depends on various factors such as job duties and requirements, relevant experience and skills and geographic location. In addition to the base salary range, QSC offers a comprehensive package including but not limited to health benefits, 401K or Roth retirement plans, generous time off and profit sharing.
 
QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.
 
By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.
 
Q-SYS is a cloud-manageable audio, video and control (AV&C) Platform built around a modern, standards-based IT architecture. With established solutions across Corporate, Education, Hospitality, Venues & Events, Cinema, Government, Healthcare, and Transportation, Q-SYS redefines what is possible for live and virtual experiences by uniting hardware and software partners, developers, and creators.
 
QSC Pro Audio delivers high-performance loudspeakers, digital mixers, power amplifiers, software and accessories. Our innovative products and solutions, supported with free training & education and unparalleled customer service, set the stage for creators, performers, and entertainment providers to confidently deliver impactful experiences for their audiences.

Requirements Gathering and Solution Design:
• Collaborate with functional and technical teams to deeply understand business challenges, needs, and goals.
• Gather and translate requirements into clear, actionable functional specifications for technical teams.
• Actively participate throughout the development process to ensure deliverables align with business objectives and drive value.
• Foster a culture of creative problem-solving by thoroughly analyzing challenges and exploring innovative, scalable solutions.
• Work with cross-functional teams to ensure solutions are practical, executable, and support long-term goals.

Bridging Business and Technical Teams:
• Serve as the primary link between business stakeholders and technical teams.
• Ensure mutual understanding of goals, needs, and constraints to maintain alignment.

• Translate requirements into specifications, supporting seamless collaboration throughout the project lifecycle.

Cross-Functional Collaboration:
• Work with teams across the organization to align priorities and goals.
• Facilitate communication between departments and support coordination to achieve shared objectives.
• Foster a collaborative, supportive environment where teams work toward strategic goals.

Prioritization and Process Improvement:
• Help stakeholders prioritize needs based on value, feasibility, and impact.
• Continuously assess and refine processes to drive efficiency and optimize results.
• Regularly evaluate performance to identify and implement enhancements for existing processes.

Project Monitoring and Alignment:
• Work with the IT PMO to monitor project progress, address risks as they arise, and ensure alignment with business objectives.
• Recognize and mitigate risks to deliver projects according to timeline and scope requirements.

• 3-5 years’ experience managing or administering Salesforce products or platforms.
• Proven experience managing products or platforms, preferably in Salesforce or Oracle.
• Excellent communication skills and collaboration skills across cross-functional departments.
• Proven experience bridging business and technical teams to align objectives and deliver successful outcomes.
• Strong analytical and problem-solving abilities, with a focus on developing innovative, scalable solutions.
• Strong experience in business analysis, including gathering requirements and comprehensive BRDs.
• Deep understanding of process optimization, with hands-on experience with implementing improvements that drive efficiency and effectiveness.
• Effective at prioritizing tasks, managing multiple projects, and adapting in a fast-paced environment.